Welcome to Coeurlion! We’re committed to offering you a smooth, transparent, and secure shopping experience. This policy applies to all purchases made through our website and is in line with Luxembourg and EU regulations.
1. Orders & Payment
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All prices are listed in EUR (€) and include all applicable taxes (incl. VAT).
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We accept secure payment via credit/debit cards, PayPal.
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Once your order is placed, you will receive a confirmation email with your purchase details.
2. Shipping & Delivery
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We ship from Luxembourg to all EU countries and select international destinations.
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Orders are typically dispatched within 1–3 business days.
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Delivery times:
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Luxembourg: 1–3 business days
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EU: 2–7 business days
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International: 5–14 business days
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Tracking information will be sent once your order is shipped.
3. Returns & Exchanges
In accordance with the EU Consumer Rights Directive:
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You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
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To return or exchange an item:
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Contact us at [email protected] with your order number and reason for return.
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Items must be unworn, unwashed, and with original tags/packaging.
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Return shipping costs are at the buyer’s expense unless the item is faulty or incorrect.
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Exceptions: For hygiene reasons, underwear or personalized items (e.g., engraved) cannot be returned.
Refunds will be issued via the original payment method within 14 days of receiving the returned items.
4. Size & Fit
Please consult our Size Guide before ordering. If you have doubts, feel free to contact us—we're happy to help you find the right fit!
5. Privacy & Data Protection
We comply with the General Data Protection Regulation (GDPR). Your personal data is used solely for order processing, communication, and—if you consent—for marketing purposes. We do not share or sell your data.
You may request access, correction, or deletion of your data at any time via [email protected]